Enrollment and Match Specialist (Norristown/Exton) @ Big Brothers Big Sisters IR


Big Brothers Big Sisters Independence Region

Position:   Enrollment and Match Specialist (full-time, salary)

Location: Norristown or Exton, PA Office



JOIN A FORWARD-THINKING ORGANIZATION THAT HAS BEEN PROVEN TO MAKE A POSITIVE IMPACT ON CHILDREN’S LIVES. Big Brothers Big Sisters Independence Region (BBBS IR) is proud to have achieved a 4-star rating by Charity Navigator, their highest level of distinction. BBBS IR is the second largest BBBS agency in the nation. Our mission is to provide children facing adversity with strong and enduring, professionally supported one-to-one mentoring relationships that change their lives for the better, forever. Our vision is that all children achieve success in life.



BBBS IR seeks a Community-Based Enrollment and Match Specialist. This position will support "Big" and "Little" matches through administrative support and in the interview, assessment and matching process. This is a rewarding "Match-Making" position! Note: Typical schedule involves 2 evening shifts per week and 1-2 Saturdays per month. Travel throughout BBBS IR service area is required, particularly in Montgomery, Chester, and Delaware counties. This position can be based out of BBBS’s Exton Office or Norristown Office and will require work from both offices on a regular basis to facilitate enrollment processes in each location. This position reports to the Manager, Enrollment & Match.


  1. Overseeing volunteer/child mentoring match enrollments by conducting individual and group volunteer orientations, interviews, and the completion of other enrollment processes.
  2. Conducting client/child enrollments including parent/guardian and child interviews, child safety education, and all enrollment procedures; assessing and referring families for alternative or additional services as needed; being highly proficient at applying child safety and risk management knowledge, policies and procedures to all aspects of job.
  3. Conducting volunteer/client reassessments and updates, always maintaining accurate records.
  4. Reviewing all enrollment information and assessments. Making recommendations for participation in program based on all data, and effectively aligning volunteer interests and qualifications with service options of Agency.

    5.Determining matches, making recommendations to Match Support staff for subsequent training and     support needs, and collaborating with other service delivery staff to ensure a smooth transition among functions.



Academic/Equivalent Requirements: Minimum - Bachelor's degree in social services or related field.

Professional: Experience working with both child and adult populations, as well as specific assessment, intake or interview experience preferred. Proficiency with Microsoft Office software packages required. Must have dependable access to a car, valid driver's license, and meet State-required automobile insurance minimums. Must be willing to work in both the Norristown and Exton Office locations. Previous experience with youth service organizations and with socio-economically diverse populations is preferred. Spanish-speaking skills are a plus.

Personal Attributes: Must have a customer/client focus, strong interpersonal skills, be results and outcome oriented, approachable and highly organized. Must be a strong judge of character and able to accurately assess people.



Please submit cover letters and resumes online at: https://bbbsir.gatherdocs.com/listing/3677. Please indicate in your cover letter which home office is preferred (Norristown or Exton).


Note: only those applicants believed to be viable candidates for this opportunity will be contacted. No phone calls please.BBBS IR promotes a culture of inclusion and seeks talented staff from diverse backgrounds. BBBS IR does not discriminate on the basis of race, color, sex, sexual orientation, religion, national or ethnic origin, age, disability, veteran status or any other legally protected factor.


This job is open at the following locations:

Exton- - , 19341


Norristown- 530 Dekalb Street - Norristown, Pennsylvania, 19401


32000 - 34000