Big Brothers Big Sisters Independence Region
Position: Manager of Quality Assurance and Review, (part-time, 20 hours/week)
Location: Center City Philadelphia, Norristown, Exton PA or Cherry Hill, NJ / portion of time remote
AGENCY OVERVIEW AND JOB DESCRIPTION
JOIN A FORWARD-THINKING ORGANIZATION THAT HAS BEEN PROVEN TO MAKE A POSITIVE IMPACT ON CHILDREN’S LIVES. Big Brothers Big Sisters Independence (BBBS Independence) is the third largest BBBS Agency in the nation. Our mission is to provide children facing adversity with strong and enduring, professionally supported one-to-one mentoring relationships that change their lives for the better, forever. BBBS Independence seeks a Manager of Quality Assurance and Review. This position reports directly to the Executive Director, Mentor Independence. In this role, the ideal candidate will provide quality assurance, training, and support services to increase the quality and safety of BBBS Independence’s match relationships and program services. This position can be based in any of the agency’s four offices. Work-from-home is allowed a portion of the time. Occasional travel to other BBBS offices is required for staff training purposes.
Conduct Audits and Monitoring
- Quality Assurance Audits - Conduct Quality Assurance (QA) reviews of all program functions to monitor child safety, and promote optimal customer service, quality, and program effectiveness. Complete a minimum of 25 reviews per month across various departments
- Child Safety Audits - Conduct Child Safety Audits of program files as needed or requested, in both electronic and paper form and provide feedback to staff and Program Leadership; assist with the development of Child Safety action plans when needed
- Compliance Monitoring - Monitor compliance with BBBSI policies and procedures and/or BBBSA Standards of Practice via Child Safety and Quality Assurance Audits.
Promote Organizational Learning and Quality Improvement
- Alert Executive Director, Mentor Independence, Vice President of Program, and staff supervisor of immediate concerns regarding child safety
- Provide Quality Assurance reports to supervisors with specific feedback on strengths and opportunities for improvement to be shared with employees.
- Collaborate with Program Leadership to identify areas for training and development and program enhancement based on ongoing audits and reviews.
- Report to Leadership Team and/or Program Committee on QA Review results, trends and opportunities.
Monitor Trends and Best Practice Training
- Provide recommendations on how to incorporate evidence-based and innovative practices from the mentoring field utilizing the MENTOR network and the National Mentoring Resource Center.
- Conduct in person training several times per year with various program functions to review trends and opportunities for improvement with goal of continuous quality improvement.
Academic: Minimum - Bachelor’s degree in social services, social work, education, or related field. Master’s Degree preferred.
Professional: Ten years’ experience in the social service field preferred including supervisory experience. Candidate must have a high-level of organization; computer literacy on Microsoft Office products; strong oral and written communication skills (including strong documentation skills); strong presentation and facilitation skills; knowledge of child safety and youth development and problem-solving skills.
Personal Attributes: Candidate must show strength of character, maturity, sound judgment, integrity; have an extremely detail-oriented focus and strong evaluative skills as well as the ability to effectively multi-task, work independently without close management and still be a collaborative team player.
APPLICATION INSTRUCTIONS Cover letters and resumes can be submitted online at: http://bbbsir.gatherdocs.com/. Note: only those applicants believed to be viable candidates for this opportunity will be contacted. No phone calls please.
BBBS Independence promotes a culture of inclusion and seeks talented staff from diverse backgrounds. BBBS Independence does not discriminate on the basis of race, color, creed, national origin, age, ancestry, sex, pregnancy, marital or domestic partnership or civil union status, gender identity or expression, disability, military service, affectional or sexual orientation, atypical cellular or blood traits, genetic information, or any other characteristic protected by law.