Big Brothers Big Sisters Independence Region
Position: Customer Relations Specialist (Reference Checker) (part-time, temporary, non-exempt)
Location: Exton, PA
Schedule: 20 hours a week primarily during traditional 9-5 business hours.
JOIN A FORWARD-THINKING ORGANIZATION THAT HAS BEEN PROVEN TO MAKE A POSITIVE IMPACT ON CHILDREN’S LIVES. Big Brothers Big Sisters Independence Region (BBBS IR) is proud to have achieved a 4-star rating by Charity Navigator, their highest level of distinction. BBBS IR is the second largest BBBS agency in the nation. Our mission is to provide children facing adversity with strong and enduring, professionally supported one-to-one mentoring relationships that change their lives for the better, forever. Our vision is that all children achieve success in life.
BBBS IR seeks a part-time, temporary Customer Relations Specialist at a rate of $13/hour. This position requires 20 hours of work per week, during 9-5 business hours, through November 2019. This position assists with volunteer reference checks during peak enrollment periods.
- Conduct volunteer references by phone and e-mail using a questionnaire template. Thoroughly type and document each reference’s response in the agency’s database.
- Other responsibilities as assigned by supervisor.
Academic: Bachelor’s degree a plus. Minimum high school diploma and some office experience.
Professional: Experience working with child and adult populations, as well as assessment, intake or interview experience preferred. Experience and ability to make cold calls. Strong organizational skills required; ability to work independently; and a working knowledge of Microsoft Office software packages including Word, Outlook, and Excel. Experience with databases or Salesforce a plus.
Personal Attributes: Must have a passion for our mission; be dedicated; demonstrate an interpersonal savvy that helps establish effective relationships and an appropriate rapport with people. Candidate should have a customer/client focus, be results and outcome oriented, approachable and highly organized.
Cover letters and resumes can be submitted online. Note: only those applicants believed to be viable candidates for this opportunity will be contacted. No phone calls please.
BBBS IR promotes a culture of inclusion and seeks talented staff from diverse backgrounds. BBBS IR does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national or ethnic origin, age, disability, veteran status or any other legally protected factor.