Match Support Specialist (Case Management; Part-time, 20 hours/week) @ Big Brothers Big Sisters IR


Big Brothers Big Sisters Independence Region

Position: Community Based Match Support Specialist (part-time, 20 hours/week)

Location: Center City, Philadelphia, PA

Schedule: Position requires a general schedule totaling 20 hours per workweek including some mornings, early afternoons, evenings (approximately 2 per week), and weekends within the 9am-8pm range. Shifts generally range from 4-8 hours per day.



JOIN A FORWARD-THINKING ORGANIZATION THAT HAS BEEN PROVEN TO MAKE A POSITIVE IMPACT ON CHILDREN’S LIVES. Big Brothers Big Sisters Independence Region (BBBS IR) is proud to have achieved a 4-star rating by Charity Navigator, their highest level of distinction; and is also one of the largest BBBS agencies in the nation. Our mission is to provide children facing adversity with strong and enduring, professionally supported one-to-one mentoring relationships that change their lives for the better, forever. Our vision is that all children achieve success in life.



BBBS IR seeks a part-time Community Based Match Support Specialist, tasked with supporting a caseload of adult volunteer mentors (“Bigs”), youth mentees (“Littles”) and their parents/guardians. The goal of a Match Support Specialist is to build, develop, and coach mentoring relationships that are strong and healthy, and therefore more likely to produce positive program outcomes. The position is based in a routine office environment and requires occasional travel within the 7-county service area including some evening/weekend work which will be described in the interview process.



  1. Manage a personal caseload of matches consisting of Bigs, Littles, and parents/guardians of Littles.
  2. Introduce new matches by scheduling and facilitating initial in-person Match Meetings, which take place in clients’ homes or in BBBS IR offices; review ground rules and expectations during the Match Meeting to lay the foundation for a successful match relationship.
  3. Provide support and educate Bigs, Littles, and parents/guardians on elements of positive relationship building, child safety, and youth development. Regular contact with each match is achieved primarily through telephone contact, but also through occasional e-mail and in-person conversations during Agency events.
  4. Determine if and ensure that indictors of positive relationship building, elements of child safety, and youth development, as well as a sense of affiliation with the Agency are present within each match relationship; identify, address, and help resolve potential problems and barriers to successful match relationships. Promptly inform supervisor regarding concerns about any factors that may negatively impact the match.
  5. Record match relationship takeaways and notes from calls/conversations with all match parties in the Agency’s online database system.
  6. Lead and present “Match Builder Workshop” training sessions for Bigs and Littles.
  7. Facilitate and participate in annual picnics, cultural events, sporting activities, and other Agency events.
  8. Participate in Agency’s peer-to-peer fundraising campaign.
  9. Continually develop skills and knowledge through Agency provided trainings.



Academic/Professional Requirements: Minimum – must have a bachelor’s degree per national Agency requirements. Must have a valid driver's license and consistent access to a car for the purpose of facilitating off-site Match Meetings. Experience in human services, with youth service organizations and socioeconomically diverse populations is preferred. Spanish-speaking skills are a plus.  Must possess the ability to effectively utilize BBBS IR’s internal database systems for tracking and recording information.



Client Focus and Interpersonal Savvy: Has a strong desire to work in an industry that focuses on helping others through cultivating relationships, coaching others, and fostering positive connections; uses proactive and creative problem-solving techniques to navigate and resolve difficult situations; deals effectively and compassionately with diversity and youth in underserved communities; must be flexible, have a can-do attitude, relate well to others, and be empathic.


Results/Outcome Orientated: Must be a self-starter and results-driven; possess the ability to achieve specific program compliance metrics; monitors process and progress with clear measures.


Promotes Vision and Mission:  Effectively promotes the Agency mission and vision internally and with the broader community; Ensures a strong affiliation with the Agency is present within each match relationship.



Submit cover letter and resume online

Note: only those applicants believed to be viable candidates for this opportunity will be contacted. No phone calls please.


BBBS IR provides equal employment opportunities to all employees and applicants for employment and seeks talented staff from diverse backgrounds. BBBS Independence does not discriminate on the basis of race, color, creed, national origin, age, ancestry, sex, pregnancy, marital or domestic partnership or civil union status, gender identity or expression, disability, military service, affectional or sexual orientation, atypical cellular or blood traits, genetic information, or any other characteristic protected by law.



This job is open at the following location:

Philadelphia, PA- - Philadelphia, Pennsylvania