Team Leader, School-Based Mentoring Program (Exton, PA, full-time, salary) @ Big Brothers Big Sisters IR


Big Brothers Big Sisters Independence Region

Position: Team Leader, School-Based Mentoring (full-time, salary)

Location: Exton, PA

JOIN A FORWARD-THINKING ORGANIZATION THAT HAS BEEN PROVEN TO MAKE A POSITIVE IMPACT ON CHILDREN’S LIVES. Big Brothers Big Sisters Independence Region (BBBS IR) is proud to have achieved a 4-star rating by Charity Navigator, their highest level of distinction; and is also one of the largest BBBS agencies in the nation. Our mission is to provide children facing adversity with strong and enduring, professionally supported one-to-one mentoring relationships that change their lives for the better, forever. Our vision is that all children achieve success in life.



BBBS IR seeks a Team Leader, School-Based Mentoring, tasked with directly supervising a team of 3-5 School-Based Program Coordinators and supporting mentoring relationships consisting of adult volunteer mentors (“Bigs”), youth mentees (“Littles”) in person in site-based settings and over the phone in the office-based setting. The ideal candidate will successfully balance supervision of their team with the effective performance of individual match support responsibilities, practices, and goals.The School-Based Program Team manages program partnerships with area colleges, corporations, and local elementary, middle, and high schools.



  1. As Team Leader, coordinates daily processing functions for up to 5 School-Based Program Coordinators; conducts team member performance review process by providing thoughtful input and feedback on performance; and acts as a peer leader for Program Coordinators, upholding, by example, appropriate standards of practice and effective performance of functions and procedures.
  2. Through coordination of site-based sessions at partnership schools, ascertains that elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled, and that potential problems and barriers are identified and addressed as early as possible; documents and monitors all elements of match support and supervision.
  3. Provides support by assessing individual needs, information and support for each match participant; ensures high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function; develops strategic interventions to identify and strengthen match relationships that require extra support; provides timely, comprehensive written summaries of all contacts.
  4. Offers match options by developing, marketing and presenting site-based match activities that offer volunteers and children a variety of opportunities for interaction and agency affiliation; acts as liaison with site-based contact(s) to ensure effective implementation of program and coordination of all site-specific needs.
  5. Performs match requirements including establishing, monitoring and meeting goals for match length and customer satisfaction; utilizes program tools and assesses match impact on youth development; conducts exit interviews with all parties at match closure; assesses reasons for match closure and re-match potential; identifies and promotes re-engagement of volunteers.



Academic: Minimum - Bachelors degree in social services or related field, or if no degree, 4-8+ years of relevant experience.


Professional: Minimum of 3 years functional experience in a human services environment preferred; some supervisory experience a plus. Experience working with both child and adult populations; specific assessment and relationship development experience, and an understanding of child development and family dynamics preferred. Proficiency in Microsoft Office packages required. Must have daily and dependable access to a car, valid driver's license, and meet State-required automobile insurance minimums.


Personal Attributes: Must be able to demonstrate leadership; be dedicated; demonstrate an interpersonal savvy that helps establish effective relationships and an appropriate rapport with people; have attentive and active listening skills; possess a sales/marketing approach to interaction with youth clients and volunteers; be results/outcome oriented; be approachable, organized; and able to demonstrate sound judgment in a leadership capacity.




Cover letters and resumes can be submitted online at:

Note: only those applicants believed to be viable candidates for this opportunity will be contacted. No phone calls please.

BBBS IR promotes a culture of inclusion and seeks talented staff from diverse backgrounds. BBBS IR does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national or ethnic origin, age, disability, veteran status or any other legally protected factor.


This job is open at the following location:

Exton- - , 19341