Case Manager (Community-Based Match Support) @ Big Brothers Big Sisters IR


Big Brothers Big Sisters Independence Region

Position Title: Community Based Match Support Specialist (Case Manager) (full-time, salary)

Location: Center City, Philadelphia, PA


JOIN A FORWARD-THINKING ORGANIZATION THAT HAS BEEN PROVEN TO MAKE A POSITIVE IMPACT ON CHILDREN’S LIVES. Big Brothers Big Sisters Independence (BBBSI) is proud to have achieved a 4-star rating by Charity Navigator, their highest level of distinction. BBBSI is the third largest BBBS agency in the nation. Our mission is to provide children facing adversity with strong and enduring, professionally supported one-to-one mentoring relationships that change their lives for the better, forever. Our vision is that all children achieve success in life.



BBBS IR seeks a full-time Community Based Match Support Specialist, tasked with supporting a caseload of adult volunteer mentors (“Bigs”), youth mentees (“Littles”) and their parents/guardians. The goal of a Match Support Specialist is to build, develop, and coach mentoring relationships that are strong and healthy, and therefore more likely to produce positive program outcomes. The position is based in a routine office environment and requires occasional travel to client's homes with some evening/weekend work which will be described in the interview process.



Manage a personal caseload of matches consisting of Bigs, Littles, and parents/guardians of Littles.

Introduce new matches by scheduling and facilitating initial in-person Match Meetings, which take place in clients’ homes or in BBBS IR offices; review ground rules and expectations during the Match Meeting to lay the foundation for a successful match relationship.

Provide support and educate Bigs, Littles, and parents/guardians on elements of positive relationship building, child safety, and youth development. Regular contact with each match is achieved primarily through telephone contact, but also through occasional e-mail and in-person conversations during Agency events.

Determine if and ensure that indictors of positive relationship building, elements of child safety, and youth development, as well as a sense of affiliation with the Agency are present within each match relationship; identify, address, and help resolve potential problems and barriers to successful match relationships. Promptly inform supervisor regarding concerns about any factors that may negatively impact the match.

Record match relationship takeaways and notes from calls/conversations with all match parties in the Agency’s online database system.

Participate in activities for matches, including annual picnics, cultural events, sporting activities, and other Agency events.

Continually develop skills and knowledge through Agency provided trainings.



Academic/Professional Requirements: Minimum – must have a bachelor’s degree per national Agency requirements or 4-8 years of direct service case management experience if the applicant has an associate's degree or high school diploma only. Must have a valid driver's license and consistent access to a car for the purpose of facilitating off-site Match Meetings (mileage expenses are reimbursable). Experience in human services, with youth service organizations and socioeconomically diverse populations is strongly preferred. Spanish-speaking skills are a plus, but not required. Must possess the ability to effectively utilize BBBS IR’s internal database systems for tracking and recording information.


Client Focus and Interpersonal Savvy: Has a strong desire to work in an industry that focuses on helping others through cultivating relationships, coaching others, and fostering positive connections; uses proactive and creative problem-solving techniques to navigate and resolve difficult situations; deals effectively and compassionately with diversity and youth in underserved communities; must be flexible, have a can-do attitude, relate well to others, and be empathic.


Results/Outcome Orientated: Must be a self-starter and results-driven; possess the ability to achieve specific program compliance metrics; monitors process and progress with clear measures.


Promotes Vision and Mission: Effectively promotes the Agency mission and vision internally and with the broader community; Ensures a strong affiliation with the Agency is present within each match relationship.



BBBS IR provides a Total Rewards Package to full-time employees: 15 vacation days per year, 4 personal days, 12 sick days, 9 paid holidays, medical/dental/prescription/vision insurance (costs apply) and an Employee Assistance Program, 403b retirement plan, agency-paid life and AD&D insurance, Flexible Spending Account options, paid lunch break, and other Agency provided perks and benefits.  Please note that certain conditions and eligibility requirements apply.


Please submit cover letter and resume for consideration.

Note: only those applicants believed to be viable candidates for this opportunity will be contacted. No phone calls please.

BBBS IR promotes a culture of inclusion and seeks talented staff from diverse backgrounds. BBBS IR does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national or ethnic origin, age, disability, veteran status or any other legally protected factor.



This job is open at the following location:

Philadelphia, Pennsylvania -- - Philadelphia, Pennsylvania, 19109